Our Reviews

on time and done right can't ask for anything more

You have the car the better part of a month, on two occasions. The first time you were to have the work completed in 3 days. After my calling numerous times, it was finished in about 2 weeks. I arrived to pick up the car, it had a layer of dust on it and wouldn't start. You jumped it, I pulled it out of the garage and it still wouldn't idle and kept dying. I let Melissa know and took the car home Thursday night, drove it Friday and called Melissa and said I would bring it back Saturday morning because it was not repaired. I was told there were wires behind the dash that needed straightened out and put in a harness, and that this was the cause of the cold start idle issue, which was not what was previously diagnosed. I agreed to pay for the harness at roughly $400 and Melissa assured me there would be no other charges and that it would fix the issue. It was to take two to three hours, and was to be ready the next day, Tuesday. I heard from no one all week, called on Friday only to be told that it wouldn't be finished until the next Monday or Tuesday because they put me to the end of the line. This after already having had it two weeks and paying over $1,900 and not have it fixed. The next week I waited until Thursday with no call, so called them again. Spoke with Troy, who told me that now they thought the main computer was out, that it wasn't the wiring they had previously diagnosed. They were still looking at it and would let me know. I then received a text message later, and returned to pick up the car last Saturday for over $700 instead of $400, saying they replaced other parts, which I had not agreed to. Your service department accepted a diagnostic fee to identify a cold start idle issue. Instead of performing an accurate diagnosis, they repeatedly guessed at the problem, requiring multiple sequential estimates in part replacements. Ultimately your staff sent a text message admitting they could not fix the vehicle, forced me to pay in full to retrieve my property, and returned the car running significantly worse than when it arrived. Now not only does it continue to have the cold start issue, but the car surges, pulsing, when at speed. I believe I should be refunded for the misdiagnosed parts and labor.

I received exceptional service at this dealership and am completely sold on the brand. Despite having never owned a Chevrolet before, I am absolutely thrilled with my purchase. Paula Mascarenas assisted me through the entire process from start to finish, truly advocating for my needs every step of the way. The customer service was excellent during the sale and continues to be outstanding with the ongoing support they provide. I highly recommend this dealership, as it was truly the best vehicle-buying experience I have ever had.

Our 2007 corvette had to be towed from a job site on a whim due to it not wanting to go into park and then not starting once it was in park. We knew it was likely shifter related. Chevy got it right in no issue. They diagnosed rather quick but my reason for giving one less star was the communication. I had to call and email to get updates about what the problem was, an update on when the part would be there, etc. I know service gets busy though so I was pretty lenient. The car was dropped off early Monday morning and they had it done by Thursday evening so huge kuddos to them! Thanks for getting us taken care of!

Great customer service!

I went in to get an oil change and tire rotation. First thing I noticed is tracking my vehicle process they said they started my oil change and approximately 335pm and finished at approximately 340pm. So they didnt use the GM tracker correctly so it seems like they were rushing. After I paid I always walk around my truck and look for issues. I have an extremely clean truck. Its something I take alot of pride in. I noticed oil hand prints on my driver door front hood, my front fender was disgusting with oil. I also noticed oil on my passenger door and my rear passenger tire well. But above my back passenger tire I noticed a ding in my paint. Next to the oil mark. I spoke to the service member who got the service manager. He looked at the scan and said the ding was already their because the scan showed it. Asked to look at it. He showed me a box on the rear fender. But in that box I did not see the paint chip. Which I think you see how the treated my truck with oil prints and I've never had a paint chip there and now I do, I think its safe to say the service team put it there. He inform me that he will talk to the members about the oil finger prints and thats all the correction he's willing to do. Which I think is shameful. The next thing is apart of the tire rotation is making sure the tires have the same pressure. Right now I have a 38, 39, 40 and 41. The manager informed me they are always a couple off. Which made me laugh. Because thats a lie you just have to take pride in your work. Or chevrolet is selling garbage equipment like he said. Because my 2017 tahoe can get all them the same pressure. So it was not a good experience. I guess they added new oil and filter I think. Not positive because of my service. So 2 stars max.

Awesome experience! They helped me out on short notice and gave me excellent service! Thanks!

Service advisor Melissa is the best

Collison shop manager was very helpful and easy to work with.

It was disapointing that it took 4 times back to get my car finally done, they usually are a lot better that this.

great service advisor Missy

I loved my experience at Tyrrell Chevrolet my salesman Joseph was amazing along with everyone else at the entire dealership. I highly recommend them and even referred a friend who's looking. Thank you to everyone.

I scheduled to have my Corvette in for an oil change and the 3 year/7,500 mile transmission service completed. When I arrived, the service advisor had me down for just a 7,500 mile service that had nothing to do with the transmission. I asked if they even had the parts for it, and they did not. They completed the oil change and I now have to reschedule once the transmission filters kits arrive. Kind of frustrating that this wasn’t handled when I made the appointment in person two weeks ago.

Took 8 hours for an oil change and tire rotation.🫤

While traveling and on a bit of a tight schedule, most of the functions of my Tahoe's infotainment system went black. Tyrrell Chevrolet was the nearest dealership on our route and I stopped very late in the workday. Bobby Tompkins in Service listened to my concern, understandably couldn't get the truck in that day but promised to work me in early the next morning, though I'm sure they had a full workload for the Friday already. He was true to his word early that next day. Though it took a bit of time as those systems can be tricky, a system reset/software update was performed, the truck washed, and we were on our way. All is working perfectly again - and I can't thank Bobby, his Tech who did the work (as well as the car wash guy :) enough! Very satisfied; thanks to all the folks at Tyrrell!

We where traveling through with our camper when check engine light came on. Bobby at Tyrrell understood the urgency and took care of us right away. Fortunately the repair part was in stock and we were back on the road in a few hours. Thanks again Bobby!

This is our 3rd Brand New Vehicle from Tyrrell. We won't ever go anywhere else again. We highly recommend this dealership. The are class A from start to finish.

Great!

That service msnager is an awesome person!

Every time I bring my vehicle in for something I ask them to also check the washer fluid line to the back because it leaks. They never check it

Polite understanding efficient and they dont make excuses

I had a scheduled appointment for an oil change. I sat for an hour and a half with no notification that my vehicle was done. I had to go ask what the hold-up was.

I purchased my vehicle from Tyrrell Chevrolet in Cheyenne a couple of years ago and also purchased an extended warranty through the dealership. After my factory bumper-to-bumper warranty expired, I developed an electrical short in the LED diodes for the driver’s side front turn signal. Because the turn signal is integrated into the headlight assembly and is not serviceable separately, the entire headlight module had to be replaced. One of the requirements of the extended warranty is that if you’re within 40 miles of the selling dealership, warranty work must be performed there. I contacted Tyrrell Chevrolet and scheduled an appointment, and from start to finish, the experience was outstanding. My service advisor, Bobby, was excellent. He was professional, communicative, and very process-driven throughout the entire repair. He kept me informed while the technician diagnosed the problem, worked with the extended warranty company to obtain authorization, ordered the replacement headlight module, and coordinated my return appointment once the part arrived. Although I normally use a Chevrolet dealership closer to my home in Fort Collins, Colorado because it’s more convenient, this experience reminded me how valuable great customer service really is. This was a costly repair, and Tyrrell Chevrolet handled the entire warranty process seamlessly, making it virtually stress-free. I was extremely impressed with Bobby and the entire service department. They made what could have been a frustrating repair a very positive experience. I would not hesitate to recommend Tyrrell Chevrolet in Cheyenne to anyone looking for a dealership that stands behind its customers and makes the warranty repair process easy. Five stars!

Very friendly staff. Fast and efficient.

Good. Time frame as estimated. Friendly staff.

Always fast, and great service.

Everyone was very nice and I was in and out fairly fast

Melissa was very helpful and efficiently checked me in, kept me up to date on progress of service. Cost seemed quite a bit high for a simple oil change and filter on my Chevy Silverado. However, will continue to take my vehicle to the dealer for services.

I thought that the Re Gen of Emissions, I was told it should only take 10 min. it too half a day.

I always have an excellent service experience. Always quick and precise.

Excellent

I’ve known Bobby for a long time. He has always worked hard to insure the best of service as well as Tyrell Chevrolet has done also.

Great communication by assistant. Her knowledge was good, concern for my needs was better, and her persona was excellent. Consistent with what I've come to enjoy here in Cheyenne.

Went in dropped my vehicle off. Got a shuttle home. Work was done the same day. Got a shuttle back. Work was cheaper than expected even with coupons. I was in and out quickly.

My experience purchasing a vehicle was seamless. My salesman Blake was understanding and patient as I decided what I wanted in a vehicle.

While traveling to WY from CO Springs, our truck broke down and we contacted Tyrrell Chevrolet. Melissa Wambolt was the best-Took care of all our needs and got us into a rental car to get home. She needs a pay increase!

Good service, friendly people.

My experience with Tyrell Service has been excellent!

Had new tires mounted and balanced, they were done perfectly and done quickly. Definitely recommend

Mr. Blake and all of the Tyrrell team treated my grandson and me wonderfully. We weren't buying a 90,000 unit, but we were still given top notch service. If I were in the market for a job, I would start looking at Tyrrell.

They were friendly, prompt on getting my Tahoe in and service completed while I waited for it.

Drop off with a brake problem was repaired and ready at the end of day Great service Thanks

Missy and Bobby were great and very helpful with the whole process. They kept me updated on the progress of my vehicle and told me up front what I could expect as far as charges. I appreciate them and the customer service experience from the whole team.

Great service!

Missy really took charge of everything and got me set up with shuttle service. Everything worked out seamlessly. Missy is an asset to your organization. She takes the time to explain the service clearly.

Very friendly greeting even though 25 min early, comfortable waiting area, expedient service. Bobby extremely kind, I did not know they no longer took checks. I gave him what I thought was 2 /50 dollar bills and received change and left! Is seems the Bank the next morning found an extra 50 dollar bill stuck to one I had given him. Well the next day he called me to tell me to tell me to come pick up because I had overpaid. Since I was the only one to pay cash. Some would have kept it, but not him. I applaud his honesty! Thank you so much, living on a penchion is not easy sometimes!

Good fast service

Heather and the team were great about getting me checked in for my oil change. Everything was quick and efficient!

When I finally got my car in to complete the repair it was done by 2:30 that afternoon. Thank you so much Missy@

Missy was great to work with, you are lucky to have her!

fast efficient and friendly and knowledgeable great service all around !

Melissa in the service center was extremely helpful

Service was great, Melissa was strait forward and honest about how long the service would take and what needed to be performed. Provided status updates and very communicative through the process.

Easy to schedule, quick service, comfortable waiting room.